Important Notice:

FTLife will change its company name to Chow Tai Fook Life Insurance Company Limited (“CTF Life”) and launch the new brand in the third quarter of this year. FTLife’s business operations remain consistent. The forthcoming name change and brand elevation will not affect the day-to-day management and operation of existing policies. Please refer to the press release for more details (About FTLife > News Centre).
Payment Methods

Payment Methods

Payment Options

Can I place a remittance in renminbi (RMB)?

Telegraphic Transfer can be deposited to the following Renminbi Account (Not applicable to the policy in HKD/USD currency):

Bank Name Bank of China (Hong Kong) Limited
Payee Account NO. 012-875-06009232
Account Type CNY Statement Savings Account
Bank Address 3/F Bank of China Tower, 1 Garden Road, Hong Kong
Payee Name FTLife Insurance Company Limited

The policy number, client name & the premium amount should be stated on the Bank Telegraphic Transfer Form for all the telegraphic payments and the Telegraphic Transfer receipts should be submitted to the Cashier.

Acting in our customers' best interests, we ONLY accept payments made by the policyholder's or insured's account. Unless under some specific conditions, payments made by a third party or any other accounts are NOT accepted. Please contact your consultant or call ur Customer Service Hotline for more information.

Can I pay the premium through Convenience Stores?

You may bring your Premium Notice (with a barcode) to any of the 7-Eleven, Circle K convenience stores or CRVanguard Superstores/ CRVanguard Shops in Hong Kong and pay at the cashier counters by cash.

How many working days does processing electronic payment take?

3 working days for all electronic payments. You may check the payment confirmation after the mentioned period.

Will I receive an official receipt for each premium payment?

We will issue an official receipt to the policyowner upon receipt of the premium, except premium payment paid via electronic payments or autopay.

What should I write in the payee name if I want to settle my premium by cheque?

A crossed cheque should be made payable to “FTLife Insurance Company Limited”. Please also state your policy number and Policyowner's name on the back of the cheque.

Can I use Internet Banking for premium payments?

Yes, you can. For more details, you may contact your bank for details or go to our website, and select Services & Support on the menu > Premium Payment > click on the Bank Bill Payment – Internet on the page.

Can I use my UnionPay Card to settle renewal premium?

No, it's only applicable to initial premium.

What is the Merchant code of FTLife Insurance Company Limited?

The merchant code is 9128.

How to set up an autopay bank account?

To set up an autopay bank account for regular premium payments, you will need to submit a completed Direct Debit Authorisation form to us. The set-up process may take around 2 months. Please make sure your bank account has sufficient funds to pay up to 2 months' worth of premiums.

Can a family member of a policyowner use their bank account to set up auto-payment to pay subsequent payments for the policyowner?

Yes, we accept auto-payment via the bank account/ FTLife Credit Card of a family member of the policyholder. Such a family member includes the spouse, parents, offspring, siblings, grandparents of the policyowner. But to do so, you must provide us with documentary evidence of the relationship.

Any grace period for premium settlement?

The grace period for premium settlement is 31 days from the premium due date. Policy renewal premiums should be settled within the grace period.