Important Notice:

FTLife will change its company name to Chow Tai Fook Life Insurance Company Limited (“CTF Life”) and launch the new brand in the third quarter of this year. FTLife’s business operations remain consistent. The forthcoming name change and brand elevation will not affect the day-to-day management and operation of existing policies. Please refer to the press release for more details (About FTLife > News Centre).
Contact Us

Contact Us

Customer Service Centre

Address
Suite 3106-09, 31/F, Tower 6, Gateway, Tsim Sha Tsui, Kowloon
Service Hours
Monday to Friday: 9:00 am - 6:00 pm
Saturday: 9:00 am - 1:00 pm
Except Sunday and Public Holidays
Address
7/F NEO, 123 Hoi Bun Road, Kwun Tong, Kowloon
Service Hours
Monday to Friday: 9:00 am - 6:00 pm
Saturday: 9:00 am - 1:00 pm
Except Sunday and Public Holidays

*Life Insurance
Address
Suite 1501, 15/F, FTLife Tower, 18 Sheung Yuet Road, Kowloon Bay


Service Hours
Monday to Friday: 9:00am - 6:00pm
Except Saturday, Sunday and Public Holidays




Tel
(852) 2176 2918




Fax
(852) 2891 5056


Email
ftlhk.mpf.pi@ftlife.com.hk

Customer Service Hotline

Customer Service Hotline

Customer Service Hotline

(852) 2866 8898

China Post Sales Toll Free Number

4001 347 440

Taiwan Post Sales Toll Free Number

00 801 85 7183

Quick Enquiry through Hotline

Customer Service Hotline

(852) 2866 8898

Our Customer Interactive Voice Response System will guide you through the whole process as you enquire the following information:

  • Payment Channels
  • Information of our Customer Service Centres
  • Exchange Rate
  • Request Commonly-used Forms via Fax
  • Service guidelines
  • Reprint Policy Information
  • Contact our Customer Service Representative

Worldwide Emergency Assistance Service

FTLife is the first insurance company in Hong Kong to offer policyholders worldwide emergency services free of charge.

Whenever policyholders see the need for immediate medical, legal, and travel assistance during their overseas trip, they can enjoy Worldwide Emergency Assistance, giving them greater peace of mind.

FTLife Dedicated Hotline:

(852) 2866 1810

Media Enquiry

FTLife Media Enquiry Email:

media@ftlife.com.hk

Enquiry

It is voluntary for you to supply the information above. The contact information you are providing will be used only to respond to your inquiry and not for promotional or marketing purposes.

Complaint Handling Process

A complaint is a key 'moment of truth' between FTLife and customer – an opportunity to improve the customer relationship and demonstrate our commitment to getting the basics right.

Customers can submit a complaint via any "direct channel" (mail, email, fax, phone, etc.). All complainants are managed in a prompt, equal, fair and efficient way.

Upon the receipt of complaint, an acknowledgment will be issued to the complainant within 3 working days. Generally, the final reply letter will be issued to the complainant within 30 working days after our investigation. When a final response cannot be provided within the expected time limits, we will inform the complainant about the causes of the delay and indicate when the Company's investigation is likely to be completed.