服務易 eService
Online Payment
Payment Channels
Policyholders registered with the Customer e-service can pay renewal premium with VISA/MasterCard/UnionPay Card via “Online Payment” gateway.
Important Notes
- Only applicable to payment for upcoming due premium or overdue premium within the grace period.
- You are responsible for the administration fee (2.3% for VISA or Master Card and 1.58% for UnionPay), which will be included into the payment amount and settled along with the premium.
- The premium payment and administration fee will be settled in Hong Kong Dollar.
- The maximum transaction amount is HK 38,000 (inclusive of administration fee).
- The policyowner can pay the premium with VISA/MasterCard issued by banks in Hong Kong/overseas and UnionPay Card issued by bank in Mainland China.
- UnionPay Card shall be accepted for renewal premium of non-saving Medical, Personal Accident and Term Plan.
- For credit card issued by banks outside Hong Kong, payment transaction will involve currency conversion and the exchange rate will be determined by the bank. Customer is solely responsible for the currency risks involved and charges that may be levied.
- Please contact your card-issuing bank for any problems while using your credit card for transaction
- Acting in your best interest, we only accept payments made by the policyowner’s credit card or UnionPay Card. FTLife does not accept any payment made by any third party.
- Please allow 3 working days for payment confirmation. As the receipt will not be provided, please keep the transaction reference number for your own references.