Customer Support

Prestige Customer Service Centre
Combines wealth and health management with hi-tech facilities and a superlative approach to one-stop customer service

FTL Prestige Customer Service Centre locates at The Gateway in Tsim Sha Tsui. Situated in the heart of Kowloon's most prosperous area, the high-end centre combines wealth and health management with hi-tech facilities and a superlative approach to customer service – all in luxury lifestyle surroundings.

The jewel in the crown of the FTL Prestige Centre is a state-of-the-art medical centre established by FTLife. Customers are able to arrange health checks there as part of the insurance underwriting process. The medical centre will also organise seminars and other special events in order to keep FTLife customers up to speed with helpful medical news and healthy-lifestyle tips.
Client Onboarding – Best-in Class Award
FTLife aims to provide quality services to customers, FTLife won “Client Onboarding – Best-in Class Award” at Benchmark Wealth Management Awards 2017, which recognized outstanding customer services of FTLife.

FTL Prestige Centre's useful facilities include a concierge, business centre, meeting rooms, multi-function rooms, children's play area, massage chairs and a tea spa. Complimentary refreshments and beverages are always at hand for the benefit of visitors.

Prestige Customer Service Centre Prestige Customer Service Centre
Prestige Customer Service Centre Prestige Customer Service Centre


31/F, Tower 6, Gateway, Tsim Sha Tsui, Kowloon
Service Hours:
Monday to Friday : 9:00 am - 7:00 pm
Saturday : 9:00 am - 1:00 pm
Except Sunday and Public Holidays
Service Hotline:
(852) 2912 9696