Customer Support

PAYMENT CHANNELS
RENEWAL PREMIUM INITIAL PREMIUM FAQ

To make it more convenient for you, you will only need to send us a completed Direct Debit Authorization form, so that you can settle renewal premiums regularly from your designated bank account.

After you have successfully applied for an FTLife Credit Card and have sent us a completed Credit Card Direct Debit Authorization form, you can settle renewal premiums of your policy regularly from your designated credit card and enjoy double bonus points.

Revised Notes:

All premium should be paid by policy’s policyowner, insured or beneficiary. The following measures will be implemented on 1 April 2021

  1. If payment amount over HK$200,000, policyowner is required to complete and submit Large Amount/Third Party Payment Declaration Form or submit payment proof with payor name.
  2. “Cash” includes cash paid at our Cashier Office or at convenience store, cash deposit to our bank account at bank counter or through bank’s deposit machine.
  3. Effective 1 July 2021, we only accept cash up to the due premium or HK$200,000 whichever is lower.
  4. We reserve the right to request for further documentation proof.
Please contact your consultant or call our Customer Service Hotline Tel: (852) 2866 8898 for more information.