Customer Support

PAYMENT CHANNELS
RENEWAL PREMIUM INITIAL PREMIUM
Faster Payment System (FPS)

You can scan the designated QR code of "Faster Payment System" (FPS) for premium payment through the bank mobile app or the "Faster Payment System" (FPS) provided by the designated service provider(s).

Get the designated FPS QR code for renewal premium: Get it in the "Reach FTLife'' mobile app.

Applicable to

RENEWAL PREMIUM

IMPORTANT NOTES:

  • Only payments made by HKD will be accepted by using "Faster Payment System" (FPS).
  • As we do not provide receipts, please keep transaction reference number for your record.
  • Please allow 3 working days for payment confirmation.
  • The grace period for premium settlement is 31 days after the premium due date and policy renewal premiums should be settled within the grace period.
  • Acting in our customers' best interests, we ONLY accept payments made by the policyholder's or the insured's account. Unless under some specific conditions, payments made by a third party or any other accounts are NOT accepted. Please contact your consultant or call our Customer Service Hotline (Tel: (852) 2866 8898) for more information.