Customer Support

PAYMENT CHANNELS
RENEWAL PREMIUM INITIAL PREMIUM
Cash

Clients can settle policy payments by Cash in person at our Cashier Office.

Applicable to

INITIAL PREMIUM (NEW BUSINESS) RENEWAL PREMIUM

If Policyowner visit our Cashier offices in person to make cash payments, the maximum acceptable amount per modal premium in cash is US$ 15,000 (up to the due amount whichever is lower), or equivalent in HKD / RMB banknotes.

IMPORTANT NOTES:

    Accept below currency:

    HKD USD RMB
    Coins $1/$2/$5/$10 Not accepted Not accepted
    Notes Accepted Accepted
    No Change Allowed
    $100 only
    No Change Allowed
  • All dollar notes that are damaged, defective or broken will be rejected.
  • All dollar notes rejected by the Counterfeit Money Detector will not be accepted. In case of dispute, our Company reserves the right of final decision.
  • The payment amount should be equal to the due amount or maximum amount per day whichever in lower.
  • Only payments made by HKD or policy currency will be accepted:

    Policy Currency: Acceptable Payment Currency:
    HKD HKD
    USD HKD or USD
    RMB HKD or RMB
  • Acting in our customers' best interests, we ONLY accept payments made by the policyholder's or the insured's account. Unless under some specific conditions, payments made by a third party or any other accounts are NOT accepted. Please contact your consultant or call our Customer Service Hotline (Tel: (852) 2866 8898) for more information.