Customer Support

PAYMENT CHANNELS
RENEWAL PREMIUM INITIAL PREMIUM
BANK BILL PAYMENT - PHONE

With the phone banking services provided by Hang Seng Bank and HSBC, you can settle policy payments from your bank accounts simply by any tone-dialing phone.

Applicable to

RENEWAL PREMIUMDEPOSIT FOR CHANGELOAN REPAYMENTSUBSEQUENT LUMP SUM INVESTMENT

Hang Seng Bank Phone Banking Merchant code: "0053"

HSBC Phone Banking Select "3" under "Insurance" category

Account Types: (01) Renewal Premium, (02) Deposits for Policy Changes, (03) Loan Repayment

IMPORTANT NOTES:

  • As we do not provide receipts, please keep the transaction reference number for your record.
  • Please allow 3 working days for payment confirmation.
  • The grace period for premium settlement is 31 days after the premium due date and policy renewal premiums should be settled within the grace period.
  • Acting in our customers' best interests, we ONLY accept payments made by the policyholder's or the insured's account. Unless under some specific conditions, payments made by a third party or any other accounts are NOT accepted. Please contact your consultant or call our Customer Service Hotline (Tel: (852) 2866 8898) for more information.