Customer Support

PAYMENT CHANNELS
RENEWAL PREMIUM INITIAL PREMIUM
BANK BILL PAYMENT - INTERNET

After registering for internet banking services with the selected banks, you can visit the bank websites and settle policy payments conveniently over the internet from the bank or credit card accounts (if applicable).

Applicable to

RENEWAL PREMIUMDEPOSIT FOR CHANGELOAN REPAYMENTSUBSEQUENT LUMP SUM INVESTMENT

Account Types: (01) Renewal Premium, (02) Deposits for Policy Changes, (03) Loan Repayment

The selected banks
Bank of ChinaHang Seng Bank
The Hongkong and Shanghai Banking Corporation LimitedBank of Communications Hong Kong Branch
China Construction Bank (Asia) Industrial and Commercial Bank of China (Asia) Limited
China Merchants BankNanyang Commercial Bank
Chiyu Banking Corporation LimitedShanghai Commercial Bank
Chong Hing BankStandard Chartered Bank (Hong Kong)
Citibank (Hong Kong)The Bank of East Asia Limited
China CITIC Bank International OCBC Wing Hang Bank
Dah Sing BankWing Lung Bank
DBS Bank (Hong Kong)Fubon Bank (Hong Kong)

IMPORTANT NOTES:

  • As we do not provide receipts, please keep transaction reference number for your record.
  • Please allow 3 working days for payment confirmation.
  • The grace period for premium settlement is 31 days after the premium due date and policy renewal premiums should be settled within the grace period.
  • Acting in our customers' best interests, we ONLY accept payments made by the policyholder's or the insured's account. Unless under some specific conditions, payments made by a third party or any other accounts are NOT accepted. Please contact your consultant or call our Customer Service Hotline (Tel: (852) 2866 8898) for more information.