Customer Support

PAYMENT CHANNELS
RENEWAL PREMIUM INITIAL PREMIUM
ATM

Account holders of Hang Seng Bank:

You can visit the ATM network offered by Hang Seng Bank or HSBC to settle policy payments.

Users of JETCO ATM:

You can settle policy payments via most of the JETCO ATMs.

Applicable to

RENEWAL PREMIUMDEPOSIT FOR CHANGELOAN REPAYMENTSUBSEQUENT LUMP SUM INVESTMENT

Account holders of Hang Seng Bank:

  1. Select "Bill Payment" >> "Insurance" >> "FTLife Ins"
  2. Key in "Account Type"

Users of JETCO ATM:

  1. Select service type "Bill Payment"
  2. Press the key for "Merchant Code Entry"
  3. Input FTLife merchant code "9128"

Account Types: (01) Renewal Premium, (02) Deposits for Policy Changes, (03) Loan Repayment

IMPORTANT NOTES:

  • As we do not provide receipts, please keep the ATM receipts for record.
  • Please allow 3 working days for payment confirmation.
  • The grace period for premium settlement is 31 days after the premium due date and policy renewal premiums should be settled within the grace period.
  • Acting in our customers' best interests, we ONLY accept payments made by the policyholder's or the insured's account. Unless under some specific conditions, payments made by a third party or any other accounts are NOT accepted. Please contact your consultant or call our Customer Service Hotline (Tel: (852) 2866 8898) for more information.