Claims Support

Claims Support

Hospital List

Hong Kong Private Hospitals

We may update and change the private hospital list from time to time. For most updated information of individual hospital, please visit their official website.

The Full List of Private Hospitals

Private Hospital Charges in Hong Kong

Private Hospital Charges in Hong Kong:

  1. Daily room and board services

  2. Out-patient services

  3. Specialist out-patient services in private hospitals

Service Charges Information for Private Hospitals in Hong Kong

Specially Selected Hospitals in Mainland China

Due to the continuous increase in scale and sustained improvement in the quality of Chinese hospitals, medical demand from clients has been increasing. For your convenience, we have prepared a list of hospitals in Mainland.

Hospitals List in Mainland China

Due to the continuous increase in scale and sustained improvement in the quality of Chinese hospitals, medical demand from clients has been increasing. For your convenience, we have prepared Hospitals list in Mainland (MediCare-MediSave) and Hospitals list in Mainland (MediGold-Plus-MediChamp).

Hospital List (e-ConNET Healthcare Service)

e-ConNET Healthcare Service (Designated hospital for VIP access service, accompany service and cashless service arrangement )

Step 1: Prepare the Accident Claim Form

Part I should be completed by the claimant while Part II by the attending doctor (at the claiment's expense).

Step 2: Attach Supporting Documents

Mandatory Document

  1. Verified copy of identity card of Policy Owner (if we have no record of it)
  2. Original Receipts for Reimbursement Claim
  3. Copy of Receipts for Hospital Income Claim
  4. Breakdown of the Expenses

Additional Document Required for Specific Cases

  1. Sick Leave Certificate
  2. Consultation Proof and Treatment Record
  3. Medical Report
  4. Discharge Summary Issued by the Hospital Having Exact Diagnosis
  5. X-Ray / CT Scan / MRI / Laboratory Report
  6. Referral Letter Issued by Registered Medical Practitioner
  7. Physiotherapy / Occupational Therapy Report
  8. Patient Card Copy
  9. Employer's Confirmation
  10. Income Proof
  11. Police Statement / Police Report
  12. Employees' Compensation Assessment Certificate (Form5/7)
  13. Newspaper Clipping


  14. We may ask for other documents or information from you if deemed necessary.

Additional Document for Treatment in Mainland China

  1. Patient's Medical Record Booklet for emergency/outpatient consultation
  2. Daily confinement settlement breakdown
  3. Medical Record (including but not limited to Admission Record, Medical History Record, and Discharge Record)
  4. Social Insurance Card Copy (if available)

    We may ask for other documents or information from you if deemed necessary.

Step 3: Submit Claim Form

Submit Claim Form Enclosed with Supporting Documents Enclosed

Submit your claim in person or pass it to your Financial Planner.

Kowloon Side

7/F NEO, 123 Hoi Bun Road, Kwun Tong, Kowloon

Suite 3106-09, 31/F, Tower 6, Gateway, Tsim Sha Tsui, Kowloon

Pre-admission: Claimable Amount Estimate Form

Claimable Amount Estimate provides an estimate for how much you can claim under your policy, with an aim to provide information on the medical expenditure budget before surgery / hospital admission.

Step 1: Hospitalization Claim Form

Part I should be completed by the claimant while Part II by the attending doctor (at the claiment's expense).

Step 2: Supporting Documents

Mandatory Document

  1. Verified Copy of Identity Card of Policy Owner (If No Record in Our Company)
  2. Original Official Hospital Receipts for Reimbursement Claim
  3. Copy of Official Hospital Receipts for Hospital Income Claim
  4. Breakdown of the Expenses with Diagnosis Proof

Additional Document May be Required

  1. Sick Leave Certificate
  2. Consultation Proof and Treatment Record
  3. Medical Report
  4. Discharge Summary Issued by the Hospital Having Exact Diagnosis
  5. X-Ray / CT Scan / MRI / Laboratory Report
  6. Referral Letter by Issued Registered Medical Practitioner
  7. Pathological Report
  8. Physiotherapy / Occupational Therapy Report
  9. Patient Card Copy
  10. Police Statement / Police Report
  11. Newspaper Clipping


  12. We may ask for other documents or information from you if deemed necessary

Step 3: Submit Claim Form

Submit Claim Form Enclosed with Supporting Documents Enclosed

Submit your claim in person or pass it to your Financial Planner.

Kowloon Side

7/F NEO, 123 Hoi Bun Road, Kwun Tong, Kowloon

Suite 3106-09, 31/F, Tower 6, Gateway, Tsim Sha Tsui, Kowloon

Step 1: Living Protector Claim Form

Part I should be completed by the claimant while Part II by the attending doctor (at the claiment's expense).

Step 2: Supporting Documents

Mandatory Document

  1. Verified Copy of Identity Card of Policy Owner (If No Record in Our Company)
  2. Verified Copy of Identity Card of Insured (If No Record in Our Company)

Additional Document May be Required

  1. Consultation Proof and Treatment Record
  2. Medical Report
  3. Discharge Summary Issued by the Hospital Having Exact Diagnosis
  4. X-Ray / CT Scan / MRI / Laboratory Report
  5. Pathological Report or Other Relevant Report as Required by the Specific Dread Disease in Accordance to the Policy Contract
  6. Patient Card Copy


  7. We may ask for other documents or information from you if deemed necessary

Additional Document for Treatment in Mainland China

  1. Patient's Medical Record Booklet for Emergency / Outpatient Consultation
  2. Social Insurance Card Copy (if available)
  3. Medical Record (Including But Not Limited to Admission Record, Medical History record, and Discharge Record)


  4. We may ask for other documents or information from you if deemed necessary

Step 3: Submit Claim Form

Submit Claim Form Enclosed with Supporting Documents Enclosed

Submit your claim in person or pass it to your Financial Planner.

Kowloon Side

7/F NEO, 123 Hoi Bun Road, Kwun Tong, Kowloon

Suite 3106-09, 31/F, Tower 6, Gateway, Tsim Sha Tsui, Kowloon

Step 1: Death Claim Form

Part I should be completed by the claimant while Part II by the attending doctor (at the claiment's expense).

Step 2: Supporting Documents

Mandatory Document

  1. Original Death Certificate
  2. Verified Copy of Identity Card of Insured, Beneficiary and Claimant
  3. Relationship Proof between Insured and Beneficiary
  4. Original Policy / Lost Policy Declaration
  5. Recent Address proof of Beneficiary (in 3 months)

Additional Document May be Required

  1. Medical Report For Death Claim if policy duration less than 2 years
  2. Medical Report
  3. Discharge Summary Issued by the Hospital Having Exact Diagnosis
  4. X-Ray / CT Scan / MRI / Laboratory Report
  5. Pathological Report
  6. Police Statement / Police Report
  7. Post Mortem Report / Autopsy Report
  8. Newspaper Clipping


  9. We may ask for other documents or information from you if deemed necessary

Additional Document May be Required for Death Outside Hong Kong

  1. Patient's Medical Record Booklet
  2. Original Notarial Certificate Proving the Death and Cause of Death of the Insured
  3. Original Notarial Certificate Proving the Relationship between Insured and Beneficiary
  4. Original Medical Certificate of Death
  5. Original Proof of Death Issued by the Local Police Station
  6. Original Residency Cancellation Proof
  7. Original Proof of Death Issued by Committee of Village
  8. Certificate of Cremation / Burial of Body
  9. Permit to Export / Import Human Remains
  10. HKID Cancellation Proof


  11. We may ask for other documents or information from you if deemed necessary

Step 3: Submit Claim Form

Submit Claim Form Enclosed with Supporting Documents Enclosed

Submit your claim in person or pass it to your Financial Planner.

Kowloon Side

7/F NEO, 123 Hoi Bun Road, Kwun Tong, Kowloon

Suite 3106-09, 31/F, Tower 6, Gateway, Tsim Sha Tsui, Kowloon

Step 1: Disability Claim Form

Part I should be completed by the claimant while Part II by the attending doctor (at the claiment's expense).

Step 2: Supporting Documents

Mandatory Document

  1. Verified Copy of Identity Card of Policy Owner (If No Record in Our Company)
  2. Sick Leave Certificate, Consultation Proof and Treatment Records

Additional Document May be Required

  1. Medical Report
  2. Discharge Summary Issued by the Hospital Having Exact Diagnosis
  3. X-Ray / CT Scan / MRI / Laboratory Report
  4. Physiotherapy / Occupational therapy report
  5. Patient Card Copy
  6. Employer's Confirmation
  7. Income Proof
  8. Police Statement / Police Report
  9. Employees' Compensation Assessment Certificate (Form5/7)
  10. Newspaper Clipping


  11. We may ask for other documents or information from you if deemed necessary

Additional Document for Treatment in Mainland China

  1. Patient's Medical Record Booklet for Emergency / Outpatient consultation
  2. Medical record, including but not limited to admission record, medical history record, discharge record
  3. Police Report by the Chinese Authority (if applicable)


  4. We may ask for other documents or information from you if deemed necessary