News Centre

13 September 2016

CEO's Letter to Customers

Dear Valued Customer,

We are pleased to announce that Ageas Insurance Company (Asia) Limited has been renamed to FTLife Insurance Company Limited ("FTLife") (富通保險有限公司).

FTLife will continue to be ranked as one of Hong Kong’s largest life insurance companies. We are a wholly-owned subsidiary of Tongchuangjiuding Investment Management Group Co., Ltd. (“JD Group”). Headquartered in Beijing, JD Group has offices in China, North America and Asia. JD Group operates a variety of financial services businesses and is engaged principally in investment, Internet finance and insurance, as well as private equity investment. JD Group aspires to become an insurance-centric financial asset management platform operating on a global scale.

Please be assured that we will uphold our commitment to deliver excellent customer service. The change in name will have no effect on the terms and conditions of your existing policy(ies). Capitalising on a heritage of professionalism and excellence in serving clients, we promise to serve you even better, and to remain dedicated to meeting your needs in a highly responsive manner. With that in mind, please do not hesitate to contact your insurance consultant or call our Customer Service Centre on 2866 8898 if there is any matter you would like to discuss.

Thank you for trusting us and providing us with the privilege of serving your financial planning needs. FTLife aims to excel by cultivating lasting relationships with you, and dedicates itself to providing you with best-of-breed financial services to help you lead fulfilling lives.

Yours sincerely,

Stuart Fraser

Chief Executive Officer

Important Note:

Since some of our banking partners might take time to update our company’s payee name in their systems, you may note that the premium payments are credited to “Ageas Insurance Company (Asia) Limited” if you choose to make payments for your insurance policy through autopay (bank account or credit card), ATM, PPS, Internet banking or at convenience stores during such transitional period. Please be assured that payments made in this way will still be valid, and that your insurance protection will not be affected.