Legal Statement

This web site and the information contained in or any services provided under it are provided on the following terms and conditions. By using or visiting this web site you are deemed to have accepted these terms and conditions. Please read these terms and conditions carefully before using this web site. FTLife Insurance Company Limited reserves the right to amend the terms and conditions herein at any time. You are bound by any such revisions and shall therefore periodically visit this page to review the current terms and conditions.

This web site and the information contained in it shall not be regarded as an offer or solicitation of business in any jurisdiction to any person to whom it is unlawful to offer or solicit business in such jurisdictions.

    1. Company Details

    FTLife is an insurer principally engaged in the provision of a range of whole life, endowment and investment-linked insurance products to individuals in Hong Kong Special Administrative Region ("Hong Kong"). To the extent permitted by law, it also provides a range of other related products, including term life, accident, medical and disability insurance to individuals in Hong Kong. Its principal place of business is situated at 15/F, NEO, 123 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong SAR. Telephone +852 2591 8888, fax +852 2838 5303 and email address enquiries ftlhk.mkt@ftlife.com.hk.

    2. Residence

    This web site is not directed to any person in any jurisdiction where (by reason of that person's nationality, residence or otherwise) the publication or availability of this web site is prohibited. The pages of this web site are issued in Hong Kong and are for the information of Hong Kong residents in relation to FTLife's Hong Kong insurance products only. Those who choose to access this web site do so on their own initiatives and shall be aware that, other than in Hong Kong, accessing this web site may not be in compliance with local law.

    3. Conditions of Use

    Information provided on this site is believed to be reliable when posted. However, we cannot guarantee that information will be accurate, complete and current at all times. All information published on the website shall be used for reference purposes only. It is subject to modification from time to time without notice and shall not be taken as advice of any kind by FTLife.

    All materials contained in this website do not in any way constitute an offer. To the extent permitted by law, it is an invitation to you to make an offer to buy our insurance products or services subject to our final acceptance.

    4. General Disclaimers and Terms

    Whilst FTLife has taken all reasonable care to ensure that the information contained within the pages of this web site is accurate and current as at the date of issue, no liability shall be accepted by FTLife or its affiliated companies for any errors or omissions in relation to this information, or for this information becoming out of date or for any direct or indirect loss arising as a result thereof.

    Neither FTLife nor its affiliated companies accepts any responsibility for information contained in any other web sites which can be accessed by hypertext link from these pages or for these web sites not being available at all times. Please note that when you click on any external web site hypertext link you will leave the FTLife web site. FTLife reserves the right to suspend or withdraw access to the pages of these web sites without notice at any time.

    FTLife reserves the right in its sole and absolute discretion to change without prior warning or notice any information or material contained in this web site. FTLife and its affiliated companies accept no liability and will not be liable for any loss or damage arising directly or indirectly (including special, incidental or consequential loss or damage) from your use of this web site, howsoever arising, including any loss, damage or expense arising from, but not limited to any defect, error, imperfection, fault, mistake or inaccuracy with this web site, its contents or associated services, or due to any unavailability of this web site or any part hereof.

    FTLife, its subsidiaries and affiliated companies and representatives are committed to respecting the privacy of your personal information. However, it must be understood that the Internet is not a secure mode of communication. Therefore, we cannot guarantee the privacy of any information you input on this site or send to us through the Internet. We will not be responsible for any damage you or others may suffer as a result of the loss of confidentiality of any such information.

    5. Nature of Information Provided

    The pages on this web site are for general information only and do not constitute financial, professional, investment or any other kind of advice in any way. If you wish to receive advice on investment and / or insurance products, please consult your financial adviser.

    6. Copyright and Trademark

    FTLife and other parties own the trademarks, logos and service marks displayed on this web site. These may not be used without the written permission of FTLife or the relevant owners.

    Materials on this web site are protected by copyright. No part of these materials may be modified, reproduced, stored in a retrieval system, transmitted, copied, distributed or used in any other way for commercial or public purposes without FTLife's prior written consent.

    7. E-mail, Internet-based Communications and Internet Transaction

    Please note that, due to the inherently insecure nature of Internet communications, there is no guarantee that any e-mail or message sent using the facilities of this web site will be received, or that the contents of any such e-mail will remain private and will not be corrupted during transmission.

    Since internet transactions may be vulnerable to interruption, blackout, delay and corruption of data during transmission, FTLife is not liable for malfunctions in communication facilities not under its control that may affect the accuracy or timeliness of messages and transactions. FTLife shall not accept any liability for direct, indirect, special or consequential damages arising out of the use of this website.

    Apart from using the internet, you may contact us by phone or post.


    Please note that any software is downloaded at your own risk. FTLife does not warrant the suitability of any such software which is downloaded and accepts no liability for any problems with your computer that may arise as a result. If you are in doubt as to the suitability of software to be downloaded for your computer, it is recommended that you obtain specialist advice before downloading. Furthermore, it is a condition of your use of this web site that you agree that FTLife shall not be liable for any computer viruses, trojans, worms or other harmful computer code or data which may infect or otherwise damage your computer software or equipment as a result of your access to or use of this web site or any of its contents.

    9. Responsibility of Users

    Upon registering to use our web site services, all users warrant that their information provided relating the services is true, complete and up-to-date and all users agree to notify FTLife regarding all changes to the information previously declared (including but not limited to changes in address, contact details, etc.).

    10. Linked Web Sites

    This website contains hyperlinks to other websites operated by parties other than FTLife. Such hyperlinks are provided for user's reference and service convenience only. We are not responsible for the availability of these external sites, nor are we responsible for any of the contents, advertisements, products, or other materials in external sites. Under no circumstances shall FTLife, its subsidiaries or its affiliated companies or their representatives be held responsible or liable, directly or indirectly, for any loss or damage caused or alleged to have been caused in connection with the use of or reliance on any content, goods, or services available in an external site. Concerns regarding any external link shall be directed to the relevant site administrator or webmaster.

    11. Governing Law and Jurisdiction

    This website is not intended for use by persons located or resident in any jurisdictions where the availability of information in this website is prohibited (by reason of the person’s nationality, place of residence or otherwise). Subject to the above, the products and services posted on this website are intended for citizens of Hong Kong, Hong Kong permanent residents and foreign nationals residing in Hong Kong. Nothing in this website shall be construed as an offer to sell or solicitation to buy or provision of any product or service outside of Hong Kong. FTLife, its subsidiaries and affiliates do not offer or sell any insurance product or other product or service (collectively "Product") in any other jurisdiction in which such offering or sale of the Product is illegal under the laws of such jurisdiction. If any Product is offered / sold by FTLife, its subsidiaries or affiliates in any jurisdiction in which such offering or sale is illegal (under the laws of such jurisdiction), such offering or sale shall neither be effective nor valid. Unless otherwise expressly set forth herein, FTLife, its subsidiaries or affiliates has not made any representation that: (i) materials on this website are appropriate for use in any location outside Hong Kong; or (ii) the Products available through this website comply with the laws of any country outside Hong Kong. In the event that the jurisdiction you are in imposes restrictions on our Products or do not permit access to the contents of this website, you shall comply with such restrictions or forthwith discontinue access (as the case may be) hereto. FTLife, its subsidiaries or affiliates shall not be liable to any person in any way for visiting this website.

    These terms and conditions shall be governed by and construed in accordance with the laws of Hong Kong. You agree that the courts of Hong Kong shall have jurisdiction over any disputes arising from the use of this web site.

Privacy Policy Statement


Security Policy

The Security Policy below is applicable to the users of FTLife Business Oriented Support System:

1. General

To protect your personal information and policy records, valid Login ID and Password are required to gain access to your personal information in this web site. Therefore, you undertake to keep the Login ID and password confidential and secure at all times and agree not to disclose them to any unauthorised person or to use them to provide access to the Password Protected Areas to any unauthorised person. When changing your Password, you shall ensure that the Password is unlikely to be known by others. FTLife will not be liable for any loss you may incur as a result of someone else using your Login ID or Password, whether with or without your knowledge.

You may change your Password at any time. We recommend that you log out from our web site each time after browsing your personal information and regularly change your Password.

If you suspect that your Login ID, Password or personal information have been disclosed to unauthorised person, you are obligated to inform us immediately.

2. Online Transaction

FTLife adopts SSL Certificate to enhance the security of your online transactions in respect of submission of request of change of contact information, request of fund switching, request of future investment redirection and request to apply lump sum top-up through our web site. FTLife accepts no responsibility for the operation of SSL Certificate Services.

Through the use of SSL Certificate:

  1. You can authenticate or verify this web site so that you can be assured that this website belongs to FTLife; and
  2. You can communicate with FTLife via Transport Layer Security (TLS) encryption technology so that your privacy will be protected.

Our website's password-protected areas protect data over the Internet by using 256-bit encryption, one of the highest levels of protection possible for all Internet communications.

While you are surfing our password-protected areas, the Internet browser will show a padlock icon in its address bar, near the top left-hand corner of the window. This icon indicates that your online transactions are protected by this encryption technology.

Personal Information Collection Statement


The People’s Republic of China Addendum



In the event of any ambiguity or inconsistency between the English and Chinese (Traditional or Simplified) version of the terms herein, the English version will prevail.